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SHIPPING & RETURNS

SHIPPING POLICY

Kelly's Jewelry Shop ships worldwide! We have set shipping prices depending on location; if you would like to know how much shipping will cost to your location, please follow the steps below:

1. Add each item you would like to purchase to your cart.

2. Proceed to checkout and fill out all of your shipping details.

3. See the added shipping cost to your order.

We have selected the cheapest shipping methods possible to benefit our customers. We are aware how much shipping can cost, especially with heavy orders, which is why we add free items to each order. Some of these freebees may include: crystals, rings, earrings, stickers, candy, charms.

RETURN & EXCHANGE POLICY

We accept returns only if your jewelry is damaged upon arrival. You must contact us within seven days of delivery and provide an image of your damaged jewelry piece(s) along with the original packaging. All items are bubble wrapped and packaged with care, so items being damaged upon arrival are very rare. Please make sure you order the correct ring size when ordering a ring as we do not accept exchanges. No crystals are eligible for returns. If your crystal(s) are damaged upon arrival, you must provide pictures of the crystal(s) and the original packaging. If eligible, you will receive a refund for the crystal(s) damaged.

 

If returning damaged jewelry piece(s), you will receive a full refund once the item(s) arrive back to us. Your item(s) should be returned in the original packaging unless we have made a different agreement. 

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